Skip Navigation Download Adobe® Acrobat Reader to view Portable Document Format (PDF).
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Adams State Bank - Adams, NE - Est. 1918

Debit Card Protection

Fraud and Cyber Real Time Debit Card Protection

Adams State Bank debit cards are protected through an important partner who provides industry leading technology, tools and the expertise to manage fraud. Experienced fraud analysts work around the clock, watching for any suspicious card activity and will contact you immediately if they detect potential fraud on your card. And because the fraud protection happens in a real-time environment, potentially high-risk transactions can be declined at the point of authorization before the customer is contacted.

Lost Cards and Suspicious Activity

If you notice any suspicious activity or lose possession of your debit card, you can contact the fraud department around the clock to prevent unwanted transactions. Remember, you can still call Adams State Bank during normal banking hours with any questions you may have about your account.

Lost/Stolen Cards &
Suspicious Activity
 888-263-3370 24/7 Support and after-hour card blocking
     
Adams State Bank 402-988-2255
Monday - Friday: 8am - 5pm
Saturday: 8am - 11am
Please make sure we have your current phone number so you can be contacted appropriately.

Alert Process

We will send only one text message or one voice call per fraud event.  If a device is unavailable for text, we will place a call to the highest priority device.
 
Text and Emails are sent 24/7 hours a day.
 
The short code of our SMS text is: 86975.
 
During after hours, we will attempt to send a text/email.  If there is not a SMS number or email on file, we may add a temporary block and then the fraud alert will wait for the next available window to initiate a call to the number on file.
 

Contact Flow

One SMS message will be sent to the first applicable number.  Email (where applicable) will be sent 60 minutes following the initial text message.

If there is not an SMS-enabled phone number, we will send an email (if applicable) and then we will initiate an outbound call using the numbers listed in order: Mobile, Home, Work/Other.  One contact attempt will be initiated.